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DOMANDE FREQUENTI (FAQs)

  • What expiry date do the products have?
    The products are shipped with more than 12 months of shelf life remaining, to give all the time necessary for their consumption.
  • I think a product has a problem, what should I do?
    Write to us, we will see if there are actually problems with the product and, if so, how to resolve them together. Attention, between the various production batches you may find slightly different colors and smells, it's all normal!
  • I would like more information on a product, what do I do?
    Check first of all on the product page, everything is reported in detail. If you still have any doubts, contact us and we will be happy to help you.
  • How do I place an order
    Placing an order is very simple. Register and add the products you are interested in to the cart. Complete and submit your order. Be careful to report the shipping address correctly. Make the payment following the instructions. Done! Expect soon to see the package and try your Clinica® products
  • Can I modify an order that has already been placed and paid for?
    It is possible to modify an order, we ask you to contact us immediately via the contact form. If the courier has not yet collected the goods it will be possible to make the change.
  • I am a customer with P.IVA number, can I place an order?
    Certainly! However, we recommend that you contact us from the appropriate section to obtain special discounts reserved for shops/distributors.
  • Can I order an out-of-stock product?
    Unfortunately not, you can alternatively write to us or enter your email address in the appropriate field of the out of stock product. You will be notified as soon as the product returns to stock.
  • How long does it take for my order to arrive?
    Our shipments are very fast and take place via express courier. Please allow 24/48 hours (72 hours for islands and remote areas).
  • Which couriers do you use for deliveries?
    At the moment the couriers are chosen based on the area and availability. We entrust our products mainly to GLS, Bartolini, SDA, DHL.
  • My order is delayed, why?
    Sometimes couriers can take a few days longer, often it happens in summer and during holiday periods. If you need to urgently receive your products, contact us and we will speed up your delivery.
  • What types of payments do you accept?
    We currently accept payments by credit/debit card, Paypal and bank transfer.
  • Do you accept cash on delivery payments?
    Not at the moment, but we are working to be able to accept them in the future!
  • What are the bank details to make the transfer?
    You can use the data below, don't forget to include your order number and name and surname in the reason for payment! Account name: SOUL SRL Bank: Banco BPM IBAN: IT64D0503401695000000009114 Swift: BAPPIT21393 Reason: Your order number + Name Surname
  • How do I sign up for the loyalty program?
    Enrollment in the loyalty program occurs automatically when you register your account. With each order you will accumulate Clinica coins which you can convert into fantastic discounts.
  • Can I convert my Clinica coins into cash?
    Obviously not, your Clinica coins can only be used on our site.
  • I can't redeem my Clinica coins, what should I do?
    Please make sure you have enough Clinic coins for the reward you wish to redeem. If you have any problems, don't hesitate to contact us, we will resolve everything as quickly as possible.
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